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Day 6 – How to tackle interruptions

In todays lesson we’re going to be talking about interruptions.

Before we go any further re-visit your task log from day 1 – and check out how many interruptions you got in a typical day, how long it took you to deal with them and most importantly how you handled each one.

Quite often when I speak to people interruptions is something that they always want to sort out….so today that’s exactly what we’re going to do.

The best way to start is to look at all the interruptions that you’re getting and see if there are any patterns emerging.

What I mean by this is:

Are you always being asked the same question?

Or is there a particular theme or topic that keeps coming up?

If so, is there something you can do to put a fix in once and for all. Like a frequently asked questions list that you can make available, or maybe there’s some training that needs to happen, or do you need to communicate the answer to your team.

You might even want to keep a log of all the interruptions over a week, especially if you didn’t go into that much detail in your task log.

The next step is to think about how you’re going about dealing with interruptions.

For example – when someone comes to you with a problem, a question, or a decision that needs to be made – are you just jumping in to sort it out?

If so, it might be time to start pushing back a bit with your team. If you’re jumping in all the time, you’re not giving your team the opportunity to be self sufficient, and you’re actually training them that this is the quickest way to move forward.

Now, the best way to push back is to coach them through the process, and encourage your team to come to you with solutions rather than problems.

This does involve changing your habit, and re-training yourself to stop jumping in but to help your team to think of solutions and make decisions themselves.

Have a go with this one and I’ll be back tomorrow.

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